About Simplex

Established in 2005, Simplex Software & Internet Services Ltd. (Simplex) is a pioneering Information and Communication Technologies (ICT) company based in Cyprus, certified partner of global technology vendors.  An enterprise IT integrator and leading provider of world-class premium carrier-neutral data center services in the region, Simplex drives innovation, offering unrivalled customer experience and excels in delivering cutting-edge tailored solutions that empower businesses from around the world and various industries through their digital transformation journey, helping them to unleash the potential of data while remaining flexible, secure and competitive.

The Role

Simplex seeks to recruit a motivated, talented and skilled Data Center Engineer to join its dynamic team in Larnaca.  The role is perfect for a technology-driven, passionate individual, young at heart, who is looking to work in a bright and inspiring fast-paced environment that promotes learning and skill development in response to evolving technology landscapes.  You will need to demostrate a winning and customer-centric approach and you will have the opportunity to thrive and grow in new directions in a culture that encourages innovation through exploration.  The successful candidate will be building, managing, supporting and optimizing critical facility infrastructure and operations that are fundamental to maintain the resiliency and availability of the company’s data centers. 

Key Duties / Responsibilities Expanded

   Management/monitoring systems

• Install, configure and maintain the data center’s management, monitoring and alerting systems (DCIM, SNMP, Modbus)

• Verify the accuracy of data presented in the company’s infrastructure management/monitoring systems and troubleshoot all elements of the controls system, including field devices, controllers, network components and software systems as necessary to resolve data quality issues
• Utilize site management and monitoring systems to identify, recommend and implement operational efficiency improvements and eliminate potential problems
• Update systems configuration in response to infrastructure equipment additions, moves, changes or deletions
• Develop data dashboards and reports for internal and external users

Maintenance

• Plan and perform preventive and corrective maintenance of site’s infrastructure including generators, UPSs, battery systems, cooling equipment, etc.

• Ensure, through testing where applicable, the suitability of components or action plans for deployments
• Manage and provide assistance to 3^rd party contractors/vendors during critical maintenance and engineering activities including the deployment and commissioning of new infrastructure and systems

Incidents/Alarms

• Perform site inspections and monitor the building and datacenter alarms
• Respond to emergency incidents, troubleshoot problems and escalate to upper tier, always respecting the company’s SLAs
• Maintain accurate records, document all incidents/problems and prepare reports

New Installs & Support

• Install, test, label and document new circuits including patch frames, fiber runner/cable trays and pre-terminated cabling work
• Install, test, label and document new LV equipment such as busbar tap-off units, PDUs and ATSs
• Perform infrastructure audit duties, record validation and housekeeping work
• Provide capacity planning and support for new service provisioning, equipment moves, additions, changes and deletions

Other

• Is subject matter expert with the diverse systems (mechanical/cooling, power and IT) present in a data center, able to identify and understand underlying issues in such an interdisciplinary environment, differentiating key elements from the irrelevant or trivial
• Interact with internal and external teams, including vendors/suppliers and consultants, on projects, policies and procedures
• Utilize and enforce s safe working practices and exhibit quality workmanship on all work
• Acquire knowledge by expanding experience with systems, vendor training, participation in industry groups or meetings and shadowing others
• Provide training and mentors new or junior team members

Qualifications / Experience Required

• University/college degree in Computer Science, Electrical Engineering, Mechanical Engineering or other relevant subject
• At least 3 years of working experience in a similar position, ideally in a data center, telecoms operator or other critical environment
• Comprehensive knowledge of electrical and mechanical topologies commonly found in data centers and their components (generators, UPSs, PDUs, ATSs, CCUs, Chillers, etc.) as well as fire safety systems
• Experience working with DCIM, Modbus and SNMP monitoring and control systems (incl. BMS); APC/SE StruxureWare or EcoStruxure, Zabbix and Grafana will be preferred
• Good knowledge of design software such as MS Visio and AutoCAD
• Data center certifications from Uptime Institute, CNet, EPI, DCPro, IDCA or similar will be considered an advantage

Personal characteristics and other skills required

• Good interpersonal and communicational skills in English, both verbal and writing with emphasis on technical writing and reporting
• Hard and efficient worker, able to deliver under pressure in a multitasking, interdisciplinary and fast-paced environment without compromise on timelines, quality of work and service levels
• Dependability and commitment
• Team spirit
• High degree of self-initiative, self-motivation, self-discipline with excellent time and task management skills
• Strong analytical thinking and excellent problem solving/troubleshooting capabilities
• Adaptability and ability to learn quickly

Why Simplex?

• Join a certified, award-winning technology company, the largest data center operator in Cyprus
• Be part of a team that values innovation, customer satisfaction and employee growth
• Enjoy a collaborative and supportive work environment
• Competitive salary and benefits package

How to Apply

If you are passionate about technology, love solving problems and want to make a significant impact in the ICT industry, we would love to hear from you. Please send your resume and a cover letter explaining why you are the perfect fit for this role to careers@simplex.com.cy or apply online

Simplex is an equal opportunity employer; we encourage candidates of all ages, genders, and backgrounds to apply. Join us in shaping the future of ICT.