Company Description

Established in 2005, Simplex is multi-award winning technology company.  It is Cyprus’ leading provider of world-class premium carrier-neutral data center services and a leading enterprise IT integrator while it also provides ICT consulting and web/software development. All services of the company are ISO 9001 and ISO 27001 certified, demonstrating the company’s commitment to quality and security

Through its complete product and services portfolio and partnerships with leading vendors, the company is a single point of contact for enterprises globally that have trusted their ICT operations to Simplex.

Job Description

Simplex is a Cisco Premier Certified Integrator, named Cisco Premier Certified Partner of the Year for Cyprus for three consecutive years, while the company’s data centers run almost entirely on Cisco infrastructure.  As such, we are in search of a senior engineer with experience in the fields of enterprise networking, security and collaboration/voice whose tasks will include the management and operational support of critical in-house and client infrastructure as well as the design, specification and implementation of new solutions.

At Simplex, you will be part of a diverse, skilled and collaborative team, working in a dynamic, challenging and results oriented environment. With innovation and continuous improvement being part of our culture, it is essential for the successful candidate to be passionate about technology and keep an eye on the technology landscape in order to identify new and relevant technologies that could be adopted for new setups or to improve existing ones.

Key Duties / Responsibilities

• Design, implement, manage and troubleshoot complex routing and switching environments.
• Design, implement and maintain security services and applications for both in-house and client networks.
• Responsible for the design, configuration, deployment and operational management and support of collaboration solutions.
• Manage relevant projects ensuring high quality and timely delivery and smooth handover to in-house NOC/support teams and/or clients’ IT teams.
• Identify, troubleshoot and resolve problems and proactively work towards the improvement of designs, process and systems as well as the automation of common activities.
• Coordinate technical lifecycle projects such as equipment software/firmware upgrades, security patch management and equipment replacements/upgrades.
• Act as 3rd level operational support to whom high severity complex problems and incidents affecting in-house and client networks, security and collaboration infrastructure will be escalated.
• Responsible for adherence to required/committed service levels in terms of availability, reliability, security and scalability.
• Serve as a subject matter expert and central point for network, security and collaboration technologies, both internally and with clients, providing relevant recommendations and advice.
• Provide pre-sales assistance with scoping of professional services and technical designs.
• Produce and present client facing technical project documentation.
• Assume the role of the company's Information Security Officer, ensuring compliance to corporate and industry standards, preparing relevant documentation and participating in technology/security audits

Qualifications / Experience Required

• University/college degree in Computer Science, Engineering or relevant subject.
• Thorough and demonstrable understanding of Cisco Enterprise networking (routing and switching) at all levels (design, implementation, administration and troubleshooting), ideally to a CCNP, CCDP or CCIE level with minimum 3-5 years relevant experience.
• Hands on experience in troubleshooting Layer 2/3 switching and routing and relevant protocols (TCP/IP, OTV, VPC, VDC, STP, BGP, OSPF, Multicast, QoS and other key mainstream protocols) with focus on Cisco platforms (Catalyst and Nexus switches, ISR and ASR routers).
• Proven knowledge and hands on experience in designing, configuring and troubleshooting security infrastructure using Cisco technologies (ASA and Firepower firewalls, Identity Services Engine (ISE), DUO, Umbrella, etc.).  Experience with other vendors’ solutions (Palo Alto, Checkpoint, Juniper, Fortinet, etc.) will be considered an advantage.
• Experience in implementing and supporting large scale, complex Cisco Unified Communications and Collaboration solutions (CUCM, Unity, CUBE, Expressway, IM&P, Jabber, Webex, etc.).  Experience with other collaboration and IP telephony platforms such as Microsoft  Teams, Asterisk/FreePBX, Avaya, 3CX, etc. will be considered an advantage.
• Good knowledge of Cisco wireless technologies (access points, controllers, management software).

Personal characteristics and other skills required

• Good interpersonal and communicational skills in English, both verbal and writing.
• Multi-tasking with ability to work under pressure to meet deadlines while handling multiple priorities and without compromise on quality of work and service levels.
• Self-initiative, self-motivation, self-discipline, dependability and commitment.
• Team player.
• Strong analytical thinking and excellent problem-solving capabilities.
• Adaptable and quick learner.

Benefits

Our aim is to attract, develop and retain only the best and as such we offer a very attractive and competitive remuneration package along with an engaging career and excellent prospects for growth in an expanding organization.