About Simplex

Established in 2005, Simplex Software & Internet Services Ltd. (Simplex) is a pioneering Information and Communication Technologies (ICT) company based in Cyprus, certified partner of global technology vendors.  An enterprise IT integrator and leading provider of world-class premium carrier-neutral data center services in the region, Simplex drives innovation, offering unrivalled customer experience and excels in delivering cutting-edge tailored solutions that empower businesses from around the world and various industries through their digital transformation journey, helping them to unleash the potential of data while remaining flexible, secure and competitive.

The Role                           

Simplex seeks to recruit an all-rounder Systems/Network engineer with experience in enterprise technologies including among others servers and storage systems, networks, virtualization, Windows server and Linux operating systems.  The role is perfect for a technology-driven, passionate individual, young at heart, who is looking to work and thrive in a bright and inspiring fast-paced environment that promotes learning and skill development in response to evolving technology landscapes. 

With innovation and continuous improvement being part of the company’s culture, the successful candidate will need to demonstrate a winning and customer-centric approach, crafting solutions and providing exceptional service to both new and existing customers as well as for internal needs.

Key Duties / Responsibilities Expanded

• Design, implement and manage enterprise IT solutions involving servers, storage, networks, virtualization and cloud technologies.
• Manage assigned projects ensuring high quality and timely delivery.
• Identify, troubleshoot and resolve problems and proactively work towards the improvement of designs, processes and systems as well as the automation of frequent tasks/activities.
• Contribute to technical lifecycle projects such as equipment software/firmware upgrades, patch management and equipment replacements/upgrades.
• Provide 2^nd level local and remote support to customers using the company’s ticketing support system to effectively keep track, resolve and further escalate issues inline the company’s SLAs
• Ensure adherence to required/committed service levels in terms of availability, reliability, security and scalability as well as corporate and industry standards.
• Engage in pre-sales activities, aiding with technical design and scoping of professional services, and presenting solutions to clients.
• Prepare/maintain technical documentation and participate in relevant audits/assessments.
• Fulfil any other duties relevant to the role assigned by the company’s management.

Qualifications / Experience Required

• University/college degree in Computer Science, Engineering or relevant subject
• At least 5 years working experience in a similar position
• Extensive experience working with Microsoft on-premises and cloud technologies such as Hyper-V, Windows Server 2016 or newer (Active Directory, GPOs, DHCP, WSUS), Office 365, etc.
• Excellent knowledge/prior experience of troubleshooting networking protocols and technologies (TCP/IP, DNS, DHCP, routing, VLANs, QoS and other key mainstream protocols), at least to Cisco CCNA level.
• Excellent knowledge of VMWare virtualization technologies including ESXi, vCenter and ideally, VDI as well as Veeam availability and monitoring solutions
• Strong knowledge of Linux and hosting technologies e.g. Apache, MySQL, Postfix, Dovecot etc.
• Experience/knowledge of Cisco Unified Communications solutions and VoIP in general will be considered an advantage
• Previous experience with SAN storage technologies, security products/solutions and network monitoring solutions will be considered an advantage
• Active certifications in any of the required technology areas will be considered as an advantage

Personal characteristics and other skills required

• Good interpersonal and communicational skills in English, both verbal and writing.
• Multi-tasking with ability to work under pressure to meet deadlines while handling multiple priorities and without compromise on quality of work and service levels.
• Self-initiative, self-motivation, self-discipline, dependability and commitment.
• Team player.
• Strong analytical thinking and excellent problem-solving capabilities.
• Adaptable and quick learner.

Why Simplex?

• Join an award-winning technology company, certified partner of global technology vendors.
• Be part of a team that values innovation, customer satisfaction and employee growth.
• Enjoy a collaborative and supportive work environment.
• Competitive salary and benefits package.