IT Support/Field Engineer - Limassol Reference: FIELDENG-LIM

About Simplex

Established in 2005, Simplex Software & Internet Services Ltd. (Simplex) is a pioneering Information and Communication Technologies (ICT) company based in Cyprus, certified partner of global technology vendors.  An enterprise IT integrator and leading provider of world-class premium carrier-neutral data center services in the region, Simplex drives innovation, offering unrivalled customer experience and excels in delivering cutting-edge tailored solutions that empower businesses from around the world and various industries through their digital transformation journey, helping them to unleash the potential of data while remaining flexible, secure and competitive.

The Role

We are in search of an IT Support/Field Engineer to join our team.  At Simplex, you will be part of a diverse, skilled and collaborative team, working in a dynamic, challenging and results oriented environment.   With innovation and continuous improvement being part of our culture, it is essential for the successful candidate to be passionate about technology and keep an eye on the technology landscape in order to identify new and relevant technologies that could be adopted for new setups or to improve existing ones.

Key Duties / Responsibilities

  • Provide first level onsite/local and remote support to end-users (desktop and notebook PCs and peripherals)
  • Manage, monitor, maintain and support customer and in-house systems, applications and infrastructure.
  • Analyze logs and use the company’s monitoring and alerting systems to proactively identify, troubleshoot and resolve problems.
  • Contribute to technical lifecycle projects  such as updating and patching of operating systems, equipment software/firmware and equipment replacements/upgrades.
  • Deploy/install various IT systems and infrastructure.
  • Fulfil any other duties relevant to the role assigned by the company's management

Qualifications / Experience

  • University/college degree in Computer Science, Computer Engineering or relevant subject
  • Basic knowledge of Windows and Linux Server and Desktop operating systems
  • Good understanding of basic networking protocols and technologies (TCP/IP, DNS, DHCP, etc.)
  • Prior experience, knowledge or active certifications in VMWare, Microsoft, Cisco, Veeam and similar technologies will be considered an advantage.

Personal characteristics and other skills required

  • Good interpersonal and communicational skills in Greek and English, both verbal and writing.
  • Car (category B, Manual) driving license
  • Good time and task management skills with ability to multitask.
  • Self-initiative, self-motivation, self-discipline, dependability and commitment.
  • Team player.
  • Strong analytical thinking and excellent problem-solving capabilities.
  • Adaptable and quick learner.

Why Simplex?

  • Join an award-winning technology company, certified partner of global technology vendors.
  • Be part of a team that values innovation, customer satisfaction and employee growth.
  • Enjoy a collaborative and supportive work environment.
  • Competitive salary and benefits package.
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